A Review of Factors Influencing User Satisfaction in Indonesia’s Online Newspaper

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This study examined the correlation between information (content, accuracy, format, and timeliness), system (ease of use) and two additional factors i.e pricing and environment toward user satisfaction in Indonesia’s online newspaper based on Doll and Torkzadeh framework. The benefit of this research is to facilitate current online newspaper providers to be more focus on factors that contribute to user satisfaction thus can increase its quality and user satisfaction as well. Furthermore, it is also purposed to endorse newspaper to have online version and facilitate them on what factors contribute to user satisfaction so they can go online with competitive advantage along with the existence online newspaper providers. The study identified three factors that influence Indonesia’s online newspaper user satisfaction such as content, ease of use, and pricing.