Knowledge Management using Gamification in Consulting Firms

The realization on importance of knowledge has led many organizations in developing or acquiring Knowledge Management Systems (KMS), For consulting firms where knowledge is considered as the core business, proper application of the KMS is essential for operation and consulting services. With the goal to increase the user engagement, boost performance, and improve quality service for customer satisfaction, the gamification is enforced as a method to enhance the KMS design by identifying the game elements required. Furthermore, consulting activities are categorized based on the knowledge management processes in this research to be matched to the corresponding game components. The result of the obtained transformed and stored information will be applied to the system in forms of gamified features that is illustrated onto the user performance and activity dashboard. This paper aims to point out how the utilization of gamification for knowledge management can benefit consulting firm’s daily operation by implementing the gamified KMS.