People Innovation Excellence

[Case Study] PT Hollitech: Using IC to Win Customers (part A)

Year: 2007

Case number: 107-0802-001

Case Author: Richard Kumaradjaja

Course Major: Intellectual Capital

Related Topics: Strategic Intellectual Capital

Teaching Notes Availability: —


Stefanus Mulianto, Director of PT. Hollitech, was proud of the company’s many achievements since the day it was founded. He had many reasons for his pride since his company was the only one  that had successfully developed applications software for the garment/apparel industry in Indonesia. The latest achievement was in late 2005 when the company acquired an Indian IT company. Over the past four years Stefanus had been responsible for managing the operations of company as well as its human resources. Once an IT department of a textile/garment conglomerate, PT. Hollitech had grown into a medium-sized international IT services company delivering various solutions to financial institutions, and the garment, and hospitality industries. Innovation, quality and on-time delivery of IT solutions had always been part of the strategy that Stefanus believed was the key driver to PT. Hollitech’s success.

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